Refunds

The report is generated and delivered immediately, so it cannot be “returned”. If the service failed — you were charged and received nothing, the report did not generate, or you were charged twice — email buildmyresume@luminaryai.com.au within 30 days and we will refund you in full.

We do not generally refund because you disagreed with the score or the recommendation. The report tells you what the analysis found, and an unwelcome answer is still an answer you paid for.

Nothing here limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.